FAQ

Please email info@kaloge.com with your artwork, product type, dimensions, quantity per design, preferred materials, printing or finishing requirements and packaging needs. If available, include reference images and your target delivery date. Our team will review the details and confirm manufacturing feasibility, sample charges and the sampling schedule before proceeding.

Minimum order quantities depend on the product type, material, structure, printing, finishing and packaging requirements. Please share your artwork, specifications and quantity per design so our team can confirm the applicable minimum quantity and quotation. Small trial orders and mixed-design projects can be reviewed individually.

Please contact our team to check the availability of existing samples for reviewing materials, printing or workmanship. Any sample charges and shipping costs will be confirmed before dispatch. Samples made with your own artwork or custom specifications are quoted separately.

Please provide your artwork at the intended print size, preferably as an editable vector file or a high-resolution image. Where applicable, include the cutline, dimensions, hole or slot positions, front and back artwork, white ink requirements and any special effects. If production files are not yet available, send your design and reference images so our team can review the preparation needed before sampling.

Production lead time depends on the order quantity, product specifications, material availability, printing, finishing and assembly requirements. The schedule is confirmed before mass production, based on the approved sample and agreed specifications. Shipping time is separate and depends on the destination and shipping method.